GLOBAL UNIFIED COMMUNICATION MARKET FORECAST 2019-2027

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GLOBAL UNIFIED COMMUNICATION MARKET FORECAST 2019-2027

According to Inkwood Research, the market for unified communication is estimated to register a CAGR of 10.90% during the forecasted period, and will reach revenue of $ 93466.99 million by 2027. The forecasted period is 2019-2027, and the base year taken into consideration for studying the market is 2018. The increase in usage of smartphones is the primary reason driving the market growth. The factors responsible for the growth of the mobile phones market in the emerging markets of the Asia Pacific and Africa, include accessibility of handsets, reduced voice calling rates, and implementation of new technologies with considerable investment in building infrastructure by mobile operators.

GLOBAL UNIFIED COMMUNICATION MARKET FORECAST 2019-2027

Global Unified Communication Market by Product (Hosted, on-premise) by Application (Video, Telephony, Conferencing, Mobility, Unified Messaging, Im and Presence, Contact Centre) by Industry Vertical (Energy and Utilities, It and Telecom, Retail, Healthcare, Manufacturing, Bfsi, Public Sector, Aerospace and Defense, Others) by Geography.

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According to Inkwood Research, the market for unified communication is estimated to register a CAGR of 10.90% during the forecast period, and will reach revenue of $ 93466.99 million by 2027. The forecast period is 2019-2027, and the base year taken into consideration for studying the market is 2018.

The global unified communication market is driven by:

  • Expanding demand for BYOD
  • Growing adoption of Internet of Things (IoT)
  • High usage of smartphones

The increase in usage of smartphones is the primary reason driving the market growth. The factors responsible for the growth of the mobile phones market in the emerging markets of the Asia Pacific and Africa, include accessibility of handsets, reduced voice calling rates, and implementation of new technologies with considerable investment in building infrastructure by mobile operators. Moreover, the proliferation of smartphones, and the roll-out of services, such as 4G LTE, is expected to drive mobile phone market growth in both, developing and developed economies. Smartphones have become efficient business communication tools owing to the sophistication in technology, enabling them to perform most of the communication tasks of a desktop computer. Also, the rising demand for low-cost data storage, data protection, and backup aid in the growth of the IoT market among users that include large enterprises and SMEs.

On-Premise unified communication segment leads in terms of revenue in the global unified communication market with around 52.65% market share in 2018. The most significant feature that the on-premise solution offers is the control over communications systems. Businesses that deploy such UC solutions model have control over all of their data and systems, ensuring critical business infrastructure to reside in-house, enabling data security and privacy. Moreover, such communication models allow companies to have dedicated IT staff for support, maintenance, and custom disaster recovery procedures. The dedicated service support in the on-premise unified communication is further proliferating the market growth. Furthermore, Hosted unified communication segment is the fastest-growing segment with a CAGR of xx% in the forecast period. Adoption of hosted UC solutions provides businesses with advantages, such as low installation costs, easier migration strategies, the minimal infrastructure required, easier maintenance and updates, the lesser total cost of ownership (TCO), and efficient disaster recovery.

At the same time, the exorbitant costs, coupled with the lack of interoperability, are restraining the market growth.  The upfront costs incurred during the process are higher. Small and medium-sized businesses find this as one of its negative aspects. In addition, problems faced by from end-users such as the training required, knowledge transfer, resistance to change, presence of infrastructure capabilities, etc. are some of the major factors that are anticipated to affect the market growth during the forecast period. Also, buyers find it gruesome to choose from several components of a system from different vendors as interoperability becomes a major issue, owing to the lack of compatibility between components and software from different vendors.

Report scope of the global unified communication market covers the segmentation analysis of product, application, and industry vertical.

Market by Product:

  • Hosted
  • On-Premise

Market by Application:

  • Video
  • Unified Messaging
  • IM and Presence
  • Mobility
  • Telephony
  • Conferencing
  • Contact Centre

Market by Industry Vertical:

  • Energy and Utilities
  • Manufacturing
  • Retail
  • Public Sector
  • IT and Telecom
  • BFSI
  • Healthcare
  • Aerospace and Defence
  • Others

On the basis of geography, the global unified communication market has been segmented into four major regions:

In terms of geography, North America held the largest market share of 41.83% in terms of revenue in 2018. North America is one of the biggest markets for unified communication owing to the increasing presence of innovative approaches introduced by Fintech players, early adoption, and a strong presence of industry players in the region, which contributes to the growth of the market. The formulation of new security policies, for instance, Federal Risk and Authorization Management Program, providing a standardized approach to security assessments has substantially driven the market growth. Further, developed infrastructure and wide adoption of unified communication systems in the region has spurred the market demand. The Asia Pacific is anticipated to record the highest CAGR of 14.10% in the forecast period owing to the growing demands for cloud based application in the region. This rapid growth is attributed to the combination of increasing demand for relatively low pricing, and the adoption of multi-media applications, like workforce management and speech technology software. The global vendors are streamlining their channel programs, and expanding their partnership programs.

The market has many players, and some of the major key players in the global unified communication market are:

  • Fuze Inc.
  • Verizon Communication
  • Microsoft Corporation
  • Ring Central Inc.
  • Others

In March 2019, the Mitel Network Company enhanced its performance management solutions for the united communications network. This development will strengthen the communication network of the company. Also, In March 2018, Avaya Inc., entered into a partnership with Pyrios Limited to provide cloud-based unified communications (UC) and contact center (CC) solutions in New Zealand.

Key findings of the global unified communication market:

  • North America leads the global unified communication market by capturing the largest market share of around 41.83% in 2018
  • Asia Pacific unified communication market is anticipated to record the highest CAGR of XX% during the forecast period 2019-2027
  • The continual rise of cloud computing augmented the growth of unified communication market for the forecast period
  • On-Premise unified communication segment holds the largest share in the unified communication market, and is projected to grow with a CAGR of XX% during the forecasted period
  • The Hosted segment in the unified communication market is projected to grow the highest at a CAGR of XX% during the forecasted period
  1. RESEARCH SCOPE
    • STUDY GOALS
    • SCOPE OF THE MARKET STUDY
    • WHO WILL FIND THIS REPORT USEFUL?
    • STUDY AND FORECASTING YEARS
  2. RESEARCH METHODOLOGY
    • SOURCES OF DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • TOP-DOWN APPROACH
    • BOTTOM-UP APPROACH
    • DATA TRIANGULATION
  3. EXECUTIVE SUMMARY
    • MARKET SUMMARY
    • KEY FINDINGS
      • ASIA PACIFIC DOMINATES THE OVERALL MARKET
      • INCREASING DEMAND FOR HOSTED UNIFIED COMMUNICATION
      • GROWING DISPERSION OF MOBILITY IN SOCIAL MEDIA PLATFORM
  1. MARKET DYNAMICS
    • MARKET SCOPE & DEFINITION
    • MARKET DRIVERS
      • EXPANDING DEMAND FOR BYOD
      • GROWING ADOPTION OF INTERNET OF THINGS
      • HIGH USAGE OF SMARTPHONES
    • MARKET RESTRAINTS
      • HIGH COSTS LEVIED ON INSTALLATION
      • LACK OF INTEROPERABILITY
    • MARKET OPPORTUNITIES
      • HIGH ADOPTION OF CLOUD BASED SOLUTIONS
      • GROWTH OF SMALL AND MEDIUM ENTERPRISES IN THE MARKET
    • MARKET CHALLENGES
      • INTEGRATION OF LEGACY SYSTEMS TO CLOUD
  1. MARKET BY PRODUCT
    • HOSTED
    • ON-PREMISE
  2. MARKET BY APPLICATION
    • VIDEO
    • TELEPHONY
    • CONFERENCING
    • MOBILITY
    • UNIFIED MESSAGING
    • IM AND PRESENCE
    • CONTACT CENTRE
  3. MARKET BY INDUSTRY VERTICAL
    • ENERGY AND UTILITIES
    • IT AND TELECOM
    • RETAIL
    • HEALTHCARE
    • MANUFACTURING
    • BFSI
    • PUBLIC SECTOR
    • AEROSPACE AND DEFENSE
    • OTHERS
  4. KEY ANALYTICS
    • PORTER’S FIVE FORCE MODEL
      • THREAT OF NEW ENTRANTS
      • THREAT OF SUBSTITUTE
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • THREAT OF COMPETITIVE RIVALRY
    • KEY BUYING CRITERIA
      • COST
      • COMPANY BACKGROUND AND EXPERIENCE
      • EASE OF USE
    • OPPORTUNITY MATRIX
    • VENDOR LANDSCAPE
  5. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • UNITED STATES
      • CANADA
    • EUROPE
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • SPAIN
      • ITALY
      • REST OF EUROPE
    • ASIA PACIFIC
      • CHINA
      • JAPAN
      • INDIA
      • SOUTH KOREA
      • AUSTRALIA
      • REST OF ASIA PACIFIC
    • REST OF WORLD
      • LATIN AMERICA
      • MIDDLE EAST & AFRICA
  1. COMPANY PROFILES
    • MITEL NETWORKS CORPORATION
    • ALCATEL-LUCENT
    • AT & T INC.
    • AVAYA INC.
    • CISCO SYSTEMS INC.
    • HEWLETT PACKARD ENTERPRISE
    • IBM CORPORATION
    • MICROSOFT CORPORATION
    • SIEMENS ENTERPRISE COMMUNICATIONS (UNIFY INC.)
    • VERIZON COMMUNICATION
    • NEC CORPORATION
    • PLANTRONICS INC.
    • RING CENTRAL INC.
    • CONNECT SOLUTIONS INC.
    • FUZE INC.

LIST OF TABLES

TABLE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)

TABLE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2019-2027 (IN $ MILLION)

TABLE 3: GLOBAL HOSTED MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 4: GLOBAL ON-PREMISE MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY APPLICATION, 2019-2027 (IN $ MILLION)

TABLE 6: GLOBAL VIDEO MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 7: GLOBAL TELEPHONY MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 8: GLOBAL CONFERENCING MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 9: GLOBAL MOBILITY MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 10: GLOBAL UNIFIED MESSAGING MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 11: GLOBAL IM AND PRESENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 12: GLOBAL CONTACT CENTRE MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY INDUSTRY VERTICAL, 2019-2027 (IN $ MILLION)

TABLE 14: GLOBAL ENERGY AND UTILITIES MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 15: GLOBAL IT AND TELECOM MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 16: GLOBAL RETAIL MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 17: GLOBAL HEALTHCARE MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 18: GLOBAL MANUFACTURING MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 19: GLOBAL BFSI MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 20: GLOBAL PUBLIC SECTOR MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 21: GLOBAL AEROSPACE AND DEFENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 22: GLOBAL OTHERS MARKET, BY REGION, 2019-2027 (IN $ MILLION)

TABLE 23: OPPORTUNITY MATRIX

TABLE 24: VENDOR LANDSCAPE

TABLE 25: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)

TABLE 26: NORTH AMERICA UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)

TABLE 27: EUROPE UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)

TABLE 28: ASIA PACIFIC UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)

TABLE 29: REST OF WORLD UNIFIED COMMUNICATION MARKET, BY REGION, 2019-2027 (IN $ MILLION)

LIST OF FIGURES

FIGURE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2018 & 2027 (IN %)

FIGURE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY HOSTED, 2019-2027 (IN $ MILLION)

FIGURE 3: GLOBAL UNIFIED COMMUNICATION MARKET, BY ON-PREMISE, 2019-2027 (IN $ MILLION)

FIGURE 4: GLOBAL UNIFIED COMMUNICATION MARKET, BY VIDEO, 2019-2027 (IN $ MILLION)

FIGURE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY TELEPHONY, 2019-2027 (IN $ MILLION)

FIGURE 6: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONFERENCING, 2019-2027 (IN $ MILLION)

FIGURE 7: GLOBAL UNIFIED COMMUNICATION MARKET, BY MOBILITY, 2019-2027 (IN $ MILLION)

FIGURE 8: GLOBAL UNIFIED COMMUNICATION MARKET, BY UNIFIED MESSAGING, 2019-2027 (IN $ MILLION)

FIGURE 9: GLOBAL UNIFIED COMMUNICATION MARKET, BY IM AND PRESENCE, 2019-2027 (IN $ MILLION)

FIGURE 10: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONTACT CENTRE, 2019-2027 (IN $ MILLION)

FIGURE 11: GLOBAL UNIFIED COMMUNICATION MARKET, BY ENERGY AND UTILITIES, 2019-2027 (IN $ MILLION)

FIGURE 12: GLOBAL UNIFIED COMMUNICATION MARKET, BY IT AND TELECOM, 2019-2027 (IN $ MILLION)

FIGURE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY RETAIL, 2019-2027 (IN $ MILLION)

FIGURE 14: GLOBAL UNIFIED COMMUNICATION MARKET, BY HEALTHCARE, 2019-2027 (IN $ MILLION)

FIGURE 15: GLOBAL UNIFIED COMMUNICATION MARKET, BY MANUFACTURING, 2019-2027 (IN $ MILLION)

FIGURE 16: GLOBAL UNIFIED COMMUNICATION MARKET, BY BFSI, 2019-2027 (IN $ MILLION)

FIGURE 17: GLOBAL UNIFIED COMMUNICATION MARKET, BY PUBLIC SECTOR, 2019-2027 (IN $ MILLION)

FIGURE 18: GLOBAL UNIFIED COMMUNICATION MARKET, BY AEROSPACE AND DEFENCE, 2019-2027 (IN $ MILLION)

FIGURE 19: GLOBAL UNIFIED COMMUNICATION MARKET, BY OTHERS, 2019-2027 (IN $ MILLION)

FIGURE 20: PORTER’S FIVE FORCE ANALYSIS

FIGURE 21: KEY BUYING IMPACT ANALYSIS

FIGURE 22: GLOBAL UNIFIED COMMUNICATION MARKET, REGIONAL OUTLOOK, 2018 & 2027 (IN %)

FIGURE 23: UNITED STATES UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 24: CANADA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 25: UNITED KINGDOM UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 26: GERMANY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 27: FRANCE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 28: SPAIN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 29: ITALY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 30: REST OF EUROPE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 31: CHINA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 32: JAPAN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 33: INDIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 34: SOUTH KOREA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 35: AUSTRALIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 36: REST OF ASIA PACIFIC UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 37: LATIN AMERICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

FIGURE 38: MIDDLE EAST & AFRICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

  1. MARKET BY PRODUCT
    • HOSTED
    • ON-PREMISE
  2. MARKET BY APPLICATION
    • VIDEO
    • TELEPHONY
    • CONFERENCING
    • MOBILITY
    • UNIFIED MESSAGING
    • IM AND PRESENCE
    • CONTACT CENTRE
  3. MARKET BY INDUSTRY VERTICAL
    • ENERGY AND UTILITIES
    • IT AND TELECOM
    • RETAIL
    • HEALTHCARE
    • MANUFACTURING
    • BFSI
    • PUBLIC SECTOR
    • AEROSPACE AND DEFENSE
    • OTHERS
  4. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • UNITED STATES
      • CANADA
    • EUROPE
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • SPAIN
      • ITALY
      • REST OF EUROPE
    • ASIA PACIFIC
      • CHINA
      • JAPAN
      • INDIA
      • SOUTH KOREA
      • AUSTRALIA
      • REST OF ASIA PACIFIC
    • REST OF WORLD
      • LATIN AMERICA
      • MIDDLE EAST & AFRICA

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