GLOBAL INTERACTIVE KIOSK MARKET FORECAST 2018-2026

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GLOBAL INTERACTIVE KIOSK MARKET FORECAST 2018-2026

 Global Interactive Kiosk market is anticipated to grow at a CAGR of 5.93% during the forecast period 2018-2026. The base year considered for the study is 2017 and the estimated period is between 2018 and 2026. Some of the factors that are driving the growth of the market are: Upsurge in gross national income (GNI) per capita across the globe. High investments by private companies and governments in interactive kiosk

GLOBAL INTERACTIVE KIOSK MARKET FORECAST 2018-2026

Global Interactive Kiosk market by Offering (Hardware, Software & Services) by Type (Bank Kiosk, Self Serving Kiosk, Vending Kiosk) by Verticals (Entertainment, Hospitality, Transportation, Government, Banking & Financial Services, Healthcare, Retail, Other Verticals) & by Geography.

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Global Interactive Kiosk market is anticipated to grow at a CAGR of 5.93% during the forecast period 2018-2026. The base year considered for the study is 2017 and the estimated period is between 2018 and 2026. Some of the factors that are driving the growth of the market are:

  • Upsurge in gross national income (GNI) per capita across the globe
  • High investments by private companies and governments in interactive kiosk
  • Need of improved & user-friendly consumer’s purchasing experience
  • Improved efficiency & reduced costs of business operations
  • Growing interest towards self-service kiosks
  • Adoption of artificial intelligence and knowledge navigator in the kiosk system

The primary driver for the growth of the global interactive kiosk market is the need for improved & user-friendly consumer purchasing experience. The interactive kiosk allows retailers to offer immense satisfaction to the consumers by providing them with an improved experience regarding the purchase decisions. IK provides highly user-friendly services as against standing in queues either in banks, retail stores, post offices and others. For instance, in 2016, Coca-Cola Company deployed Interactive Kiosk for delivering its core marketing campaigns to ultimately enhance the customer interaction. The use of IK for marketing campaign supported Coca-Cola Company’s brand promotion efforts while improving the consumer’s overall shopping experience.

Kiosk Market by Type segment includes bank kiosk, vending kiosk and self-service kiosk. Vending kiosk leads the kiosk type segment in terms of revenue in 2017. The growing demand for convenience and user-friendly shopping environment is expected to be the main driver accelerating the growth of vending kiosk market. There is a significant rise in deploying vending kiosk at check-ins, grocery stores, fast food, casinos, ticketing, map directory and receptions. Across the globe, countries are deploying these machines. For instance, as per Mineral Water Project Information, in 2017, in India, IRCTC installed XX water vending machines at 450 stations across the country. Moreover, as per the transport research board, in 2016, about XX vending machines were installed throughout the Baltimore and Washington, DC metropolitan areas in the USA.

With increasing adoption of Interactive Kiosk, newer challenges have been introduced in the market. High initial & maintenance costs, the threat of cyber-attacks & security breaches, growing interest in mobile payments, thriving e-commerce market and dynamic technology environment are some major issues, which are profoundly pulling back the interactive kiosk market. Also, easy availability of alternatives such as; digital signage displays and traditional kiosk, are other major challenges.

The global interactive kiosk market has been segmented on the basis of Offerings, Verticals and Kiosk types:

Kiosk Type is sub-segmented into:

  • Bank Kiosk
  • Self-service kiosk
  • Vending kiosk

Offering is sub-segmented into:

  • Hardware
  • Software and services

Vertical is sub-segmented into:

  • Entertainment
  • Hospitality
  • Transportation
  • Government
  • Banking and financial services
  • Healthcare
  • Retail
  • Others

The report scope is widely characterized on the basis of type of interactive kiosks that include vending kiosk, banking kiosks and self-service kiosks. The total market revenue includes the revenue generated from the net installation/sales of the interactive kiosks.

By geography, the global Interactive kiosk market has been segmented into four major regions:

Geographically, North America captured largest market share in terms of revenue of XX% in 2017. North America interactive kiosk market is primarily driven by increased demand for advanced retail services among the customers along with the increasing need to reduce time, at the same time increasing in accuracy and quality of the services. The adoption may be attributed to the presence of a large number of retail stores in the countries such as US, Canada, etc. Furthermore, large-scale deployment and increasing investment of interactive kiosks across the US and Canada have provided major stimuli to the growth of interactive kiosks in North America. For instance, United States Department of Homeland Security has developed immigration kiosks; this system is deployed at the US airports for the visitors to register their details when they enter and leave the country. Moreover, Asia Pacific is the fastest growing regional market with a CAGR of XX% during the forecast period. Positive economic outlook has driven government and public bodies across the Asia Pacific to implement investment-friendly policies attributing to the growth of end-user vertical of the interactive kiosks. This is positively influencing the growth of interactive kiosk market in the Asia Pacific. The Asia-Pacific interactive kiosk market is mainly driven by government initiatives & support,  and the agreements made between the private organizations involved in the adoption and deployment of the Interactive Kiosk. For instance, according to a May 2017 press release by teleSUR, Kerala,  a state in India, has installed sanitary napkin vending machines across schools.

The global Interactive Kiosk market has been segmented on the basis of offerings, kiosk-type, and verticals. Offerings segment includes Hardware, Software & Services. Kiosk type segment is divided into bank, self-service, and vending kiosk. Market by vertical is divided into eight segments that are further sub-segmented into entertainment, hospitality, transportation, government, banking and financial services, healthcare, retail and others.

The key companies operating in the global Interactive Kiosk market are;

  • NCR Corporation
  • Diebold Nixdorf Incorporated
  • Kiosk information system
  • International business machines corporation
  • Redyref
  • others

Company profiles of the prominent market players are discussed in detail. Most of the companies look for strategies such as merger & acquisition, partnership, contracts, agreements, and new product launch, in order to gain a competitive edge over other companies. For Instance, in August 2017, RedyRef launched Wayfinding for engaging Touch, its latest digital directory and self-service kiosk. In March 2017, SlabbKiosks acquired RedDotNet and Pheonix Kiosk for an undisclosed sum. RedDotNet specializes in compact commercial grade kiosks units, while Pheonix Kiosk has an extensive line of modern kiosks, including floor and table series models. This acquisition is expected to extend the product line of SlabbKiosks

Key findings of the global Interactive Kiosk market:

  • North America leads the Interactive kiosk by capturing the largest market share of over XX% in 2017.
  • Asia Pacific interactive kiosk is expected to rise at the highest CAGR of XX% during the forecast period.
  • Retail & Banking, Financial Services & Insurance (BFSI) are expected to be the lucrative industry verticals.
  • Governments of different countries and several manufacturing companies are focusing on the development of kiosks that are easily accessible to physically challenged persons
  • Vending Kiosk is expected to lead the type segment in the global interactive kiosk by capturing the largest market share of over XX% in 2017.
  • Adoption of artificial intelligence and knowledge navigator in kiosk system is helping the companies to increase the service experience and also in making them more effective.
  1. RESEARCH SCOPE
    • STUDY GOALS
    • SCOPE OF THE MARKET STUDY
    • WHO WILL FIND THIS REPORT USEFUL?
    • STUDY AND FORECASTING YEARS
  2. RESEARCH METHODOLOGY
    • SOURCES OF DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • TOP-DOWN APPROACH
    • BOTTOM-UP APPROACH
    • DATA TRIANGULATION
  3. EXECUTIVE SUMMARY
    • MARKET SUMMARY
    • KEY FINDINGS
      • NORTH AMERICA LEADS THE MARKET BY CAPTURING THE LARGEST REVENUE SHARE
      • ASIA PACIFIC IS ANTICIPATED TO BE THE MOST DYNAMIC REGIONAL MARKET
      • RETAIL & BFSI – LUCRATIVE INDUSTRY VERTICALS
      • VENDING MACHINE ACCOUNTS FOR MAJOR CHUNK OF THE MARKET BY TYPE SEGMENT
      • BANKING KIOSK IS PROJECTED TO SHOW HIGHEST GROWTH RATE
  1. MARKET DYNAMICS
    • ETYMOLOGY OF INTERACTIVE KIOSK MARKET
    • PARENT MARKET ANALYSIS: AUTOMATIC TERMINAL MARKET
    • MARKET SCOPE & DEFINITION
    • MARKET DRIVERS
      • UPSURGE IN GROSS NATIONAL INCOME (GNI) PER CAPITA ACROSS THE GLOBE
      • HIGH INVESTMENTS BY PRIVATE COMPANIES AND GOVERNMENTS IN INTERACTIVE KIOSK
      • NEED OF IMPROVED & USER-FRIENDLY CONSUMER PURCHASING EXPERIENCE
      • IMPROVED EFFICIENCY & REDUCED COSTS OF BUSINESS OPERATIONS
      • GROWING INTEREST TOWARDS SELF-SERVICE KIOSKS
    • MARKET RESTRAINTS
      • HIGH INITIAL & MAINTENANCE COSTS
      • THREAT OF CYBER-ATTACKS & SECURITY BREACHES
    • MARKET OPPORTUNITIES
      • ADOPTION OF ARTIFICIAL INTELLIGENCE AND KNOWLEDGE NAVIGATOR IN KIOSK SYSTEM
      • DEVELOPMENT OF KIOSKS FOR PHYSICALLY CHALLENGED PERSONS
    • MARKET CHALLENGES
      • GROWING INTEREST IN MOBILE PAYMENTS
      • THRIVING E-COMMERCE MARKET AND DYNAMIC TECHNOLOGY ENVIRONMENT
      • AVAILABILITY OF ALTERNATIVES: DIGITAL SIGNAGE DISPLAYS AND TRADITIONAL KIOSK
  1. MARKET BY OFFERING
    • HARDWARE
      • PRINTER
      • DISPLAY
      • OTHERS
    • SOFTWARE & SERVICES
  2. MARKET BY TYPE
    • BANK KIOSK
    • SELF-SERVICE KIOSK
      • CASINO KIOSKS
      • EMPLOYMENT KIOSKS
      • CHECK-IN KIOSKS
      • PATIENT INTERACTIVE KIOSKS
      • PHOTO KIOSKS
      • TICKETING KIOSKS
      • INFORMATION KIOSKS
      • OTHER KIOSK
    • VENDING KIOSK
      • FOOD & BEVERAGE VENDING KIOSKS
      • OTHER VENDING KIOSK
        • CHANGE
        • TOILETRIES AND MEDICAL SUPPLIES
        • OFFICE SUPPLIES
  1. MARKET BY VERTICALS
    • ENTERTAINMENT
    • HOSPITALITY
    • TRANSPORTATION
      • AIRWAY TRANSPORT
      • RAILWAY TRANSPORT
      • ROADWAY TRANSPORT
    • GOVERNMENT
    • BANKING & FINANCIAL SERVICES
    • HEALTHCARE
    • RETAIL
    • OTHER VERTICALS
  2. KEY ANALYTICS
    • PORTER’S FIVE FORCE MODEL
      • THREAT OF NEW ENTRANTS
      • THREAT OF SUBSTITUTE
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • THREAT OF COMPETITIVE RIVALRY
    • KEY BUYING CRITERIA
      • COST
      • APPLICATION
      • TYPE
      • DURABILITY & SECURITY
    • OPPORTUNITY MATRIX
    • VENDOR LANDSCAPE
    • VALUE CHAIN ANALYSIS
      • RESEARCH & DEVELOPMENT
      • RAW MATERIAL COMPONENTS
      • MANUFACTURING OR ASSEMBLY
      • WHOLESALERS/DISTRIBUTORS/RETAILERS
      • END USER
    • LEGAL, POLICY & REGULATORY FRAMEWORK
    • INVESTMENT ANALYSIS
      • BY REGION
      • BY TYPE
      • BY VERTICALS
  1. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • UNITED STATES
      • CANADA
    • EUROPE
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • SPAIN
      • REST OF EUROPE
    • ASIA PACIFIC
      • CHINA
      • JAPAN
      • INDIA
      • AUSTRALIA
      • REST OF ASIA PACIFIC
    • REST OF WORLD
      • LATIN AMERICA
      • MIDDLE EAST AND AFRICA
  1. COMPETITIVE LANDSCAPE
    • MARKET SHARE ANALYSIS
    • KEY COMPANY ANALYSIS
      • NCR CORPORATION
      • DIEBOLD NIXDORF, INCORPORATED
      • KIOSK INFORMATION SYSTEM
      • INTERNATIONAL BUSINESS MACHINES CORPORATION
    • CORPORATE STRATEGIES
      • PRODUCT LAUNCH
      • PARTNERSHIP & COLLABORATION
      • MERGER & ACQUISITION
    • COMPANY PROFILES
      • ADVANTECH CO., LTD.
      • AILA TECHNOLOGIES, INC.
      • DIEBOLD NIXDORF, INCORPORATED
      • EMBROSS
      • HASHTECH SYSTEMS PVT. LTD.
      • IER SAS
      • INTUILAB SA
      • KAL
      • KIOSK INFORMATION SYSTEM (ACQUIRED BY POSIFLEX)
      • MERIDIAN
      • NCR CORPORATION
      • NEXCOM INTERNATIONAL CO. LTD.
      • PRECISION METAL WORKS
      • REDYREF
      • SLABBKIOSKS
      • SOURCE TECHNOLOGIES
      • ZIVELO

 

TABLE LIST

TABLE 1: GLOBAL INTERACTIVE KIOSK MARKET, BY GEOGRAPHY, 2018-2026 (IN $ BILLION)

TABLE 2: NOTABLE INVESTMENTS DONE BY COMPANIES AND GOVERNMENT ORGANIZATIONS

TABLE 3: STATISTICS OF MOBILE PAYMENT MARKET

TABLE 4: GLOBAL INTERACTIVE KIOSK MARKET, BY OFFERING, 2018-2026, (IN $ BILLION)

TABLE 5: GLOBAL HARDWARE MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 6: GLOBAL SOFTWARE & SERVICES MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 7: GLOBAL INTERACTIVE KIOSK MARKET, BY TYPE, 2018-2026, (IN $ BILLION)

TABLE 8: GLOBAL BANK KIOSK MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 9: GLOBAL SELF-SERVICE KIOSK MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 10: GLOBAL VENDING KIOSK MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 11: GLOBAL INTERACTIVE KIOSK MARKET, BY VERTICALS, 2018-2026, (IN $ BILLION)

TABLE 12: GLOBAL ENTERTAINMENT MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 13: GLOBAL HOSPITALITY MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 14: GLOBAL TRANSPORTATION MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 15: GLOBAL GOVERNMENT MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 16: GLOBAL BANKING & FINANCIAL SERVICES MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 17: GLOBAL HEALTHCARE MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 18: GLOBAL RETAIL MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 19: GLOBAL OTHER VERTICALS MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 20: OPPORTUNITY MATRIX FOR INTERACTIVE KIOSK MARKET

TABLE 21: VENDOR LANDSCAPE OF INTERACTIVE KIOSK MARKET

TABLE 22: LEGAL, POLICY & REGULATORY FRAMEWORK

TABLE 23: GLOBAL INTERACTIVE KIOSK MARKET, BY GEOGRAPHY, 2018-2026, (IN $ BILLION)

TABLE 24: NORTH AMERICA INTERACTIVE KIOSK MARKET, BY COUNTRY, 2018-2026 (IN $ BILLION)

TABLE 25: EUROPE INTERACTIVE KIOSK MARKET, BY COUNTRY, 2018-2026 (IN $ BILLION)

TABLE 26: ASIA PACIFIC INTERACTIVE KIOSK MARKET, BY COUNTRY, 2018-2026 (IN $ BILLION)

TABLE 27: REST OF WORLD INTERACTIVE KIOSK MARKET, BY REGION, 2018-2026 (IN $ BILLION)

TABLE 28: LIST OF PRODUCT LAUNCHES

TABLE 29: LIST OF PARTNERSHIP & COLLABORATION

TABLE 30: LIST OF MERGER & ACQUISITION

 

FIGURES LIST       

FIGURE 1: GLOBAL INTERACTIVE KIOSK MARKET, BY TYPE, 2018 – 2026 (IN $ BILLION)

FIGURE 2: NORTH AMERICA INTERACTIVE KIOSK MARKET, 2018 – 2026 (IN $ BILLION)

FIGURE 3: ASIA PACIFIC INTERACTIVE KIOSK MARKET, 2018 – 2026 (IN $ BILLION)

FIGURE 4: GLOBAL INTERACTIVE KIOSK MARKET, BY RETAIL & BFSI, 2018-2026 (IN $ BILLION)

FIGURE 5: GROSS NATIONAL INCOME (GNI) PER CAPITA OF KEY COUNTRIES IN 2016 (IN PPP $)

FIGURE 6: WORLDWIDE MOBILE PAYMENT MARKET, 2015-2019 (IN $ BILLION)

FIGURE 7: GLOBAL INTERACTIVE KIOSK MARKET, BY HARDWARE, 2018-2026 (IN $ BILLION)

FIGURE 8: GLOBAL INTERACTIVE KIOSK MARKET, BY SOFTWARE & SERVICES, 2018-2026 (IN $ BILLION)

FIGURE 9: GLOBAL INTERACTIVE KIOSK MARKET, BY BANK KIOSK, 2018-2026 (IN $ BILLION)

FIGURE 10: GLOBAL INTERACTIVE KIOSK MARKET, BY SELF-SERVICE KIOSK, 2018-2026 (IN $ BILLION)

FIGURE 11: GLOBAL INTERACTIVE KIOSK MARKET, BY VENDING KIOSK, 2018-2026 (IN $ BILLION)

FIGURE 12: GLOBAL INTERACTIVE KIOSK MARKET, BY ENTERTAINMENT, 2018-2026 (IN $ BILLION)

FIGURE 13: GLOBAL INTERACTIVE KIOSK MARKET, BY HOSPITALITY, 2018-2026 (IN $ BILLION)

FIGURE 14: GLOBAL INTERACTIVE KIOSK MARKET, BY TRANSPORTATION, 2018-2026 (IN $ BILLION)

FIGURE 15: GLOBAL INTERACTIVE KIOSK MARKET, BY GOVERNMENT, 2018-2026 (IN $ BILLION)

FIGURE 16: GLOBAL INTERACTIVE KIOSK MARKET, BY BANKING & FINANCIAL SERVICES, 2018-2026 (IN $ BILLION)

FIGURE 17: GLOBAL INTERACTIVE KIOSK MARKET, BY HEALTHCARE, 2018-2026 (IN $ BILLION)

FIGURE 18: GLOBAL INTERACTIVE KIOSK MARKET, BY RETAIL, 2018-2026 (IN $ BILLION)

FIGURE 19: GLOBAL INTERACTIVE KIOSK MARKET, BY OTHER VERTICALS, 2018-2026 (IN $ BILLION)

FIGURE 20: PORTER’S FIVE FORCE MODEL OF INTERACTIVE KIOSK MARKET

FIGURE 21: KEY BUYING IMPACT ANALYSIS

FIGURE 22: VALUE CHAIN ANALYSIS

FIGURE 23: INVESTMENT ANALYSIS OF INTERACTIVE KIOSK MARKET, BY REGION, IN 2017

FIGURE 24: INVESTMENT ANALYSIS OF INTERACTIVE KIOSK MARKET, BY TYPE, IN 2017

FIGURE 25: INVESTMENT ANALYSIS OF INTERACTIVE KIOSK MARKET, BY VERTICALS, IN 2017

FIGURE 26: GLOBAL INTERACTIVE KIOSK MARKET, REGIONAL OUTLOOK, 2017 & 2026 (IN %)

FIGURE 27: UNITED STATES INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 28: CANADA INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 29: UNITED KINGDOM INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 30: GERMANY INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 31: FRANCE INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 32: SPAIN INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 33: REST OF EUROPE INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 34: CHINA INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 35: JAPAN INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 36: INDIA INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 37: AUSTRALIA INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 38: REST OF ASIA PACIFIC INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 39: LATIN AMERICA INTERACTIVE KIOSK MARKET, 2018-2026 (IN $ BILLION)

FIGURE 40: MIDDLE EAST AND AFRICA INTERACTIVE KIOSK MARKET, BY COUNTRY, 2018-2026 (IN $ BILLION)

FIGURE 41: MARKET SHARE ANALYSIS OF KEY PLAYERS IN 2017

  1. MARKET BY OFFERING
    • HARDWARE
      • PRINTER
      • DISPLAY
      • OTHERS
    • SOFTWARE & SERVICES
  2. MARKET BY TYPE
    • BANK KIOSK
    • SELF-SERVICE KIOSK
      • CASINO KIOSKS
      • EMPLOYMENT KIOSKS
      • CHECK-IN KIOSKS
      • PATIENT INTERACTIVE KIOSKS
      • PHOTO KIOSKS
      • TICKETING KIOSKS
      • INFORMATION KIOSKS
      • OTHER KIOSK
    • VENDING KIOSK
      • FOOD & BEVERAGE VENDING KIOSKS
      • OTHER VENDING KIOSK
        • CHANGE
        • TOILETRIES AND MEDICAL SUPPLIES
        • OFFICE SUPPLIES
  1. MARKET BY VERTICALS
    • ENTERTAINMENT
    • HOSPITALITY
    • TRANSPORTATION
      • AIRWAY TRANSPORT
      • RAILWAY TRANSPORT
      • ROADWAY TRANSPORT
    • GOVERNMENT
    • BANKING & FINANCIAL SERVICES
    • HEALTHCARE
    • RETAIL
    • OTHER VERTICALS
  2. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • UNITED STATES
      • CANADA
    • EUROPE
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • SPAIN
      • REST OF EUROPE
    • ASIA PACIFIC
      • CHINA
      • JAPAN
      • INDIA
      • AUSTRALIA
      • REST OF ASIA PACIFIC
    • REST OF WORLD
      • LATIN AMERICA
      • MIDDLE EAST AND AFRICA

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