Exclusive special offer and discount title banner vector image

UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET FORECAST 2023-2030

SCOPE OF THE REPORT

United Kingdom Customer Relationship Management Market by Deployment (Cloud, on-premise) Market by Organization Size (Large Organization, Small and Medium-sized Organization) Market by End-user (IT & Telecom, Retail, BFSI, Healthcare, Transportation and Logistics, Other End-users) Market by Application (Lead Generation, Customer Experience Management, CRM Analytics, Sales and Marketing, Customer Support, Other Applications)

REQUEST CUSTOMIZATION

MARKET OVERVIEW

The United Kingdom customer relationship management market growth is anticipated to progress at a CAGR of 12.82% during the forecast period, 2023-2030, and generate a revenue of around $10.31 billion by 2030. 

London stands as one of the globe’s foremost financial centers and an international focal point for pioneering fintech initiatives, progress, and transformative changes. The sector draws advantage from the participation of prominent financial corporations from across the world, consistently alluring a varied and high-caliber pool of talents in financial services. The regulatory bodies in the UK, such as the Financial Conduct Authority (FCA) and the Bank of England, earn acclaim from the sector for their inclusive and hospitable policies, which cultivate innovation and endorse state-of-the-art, revolutionary technologies.

In the United Kingdom, the information technology sector presently encompasses small and medium-sized enterprises (SMEs) focused on software and services (with fewer than 500 employees). Although increased inflation rates might have a lasting impact on growth, the immediate future holds promising growth potential for the IT industry.

United Kingdom Customer Relationship Management Market

To Know More About This Report, Request a Free Sample Copy

The United Kingdom customer relationship management market segmentation includes application, organization size, end-user, and deployment. The application segment includes lead generation, sales and marketing, customer experience management, customer support, CRM analytics, and other applications.

CRM analytics encompasses the entirety of programming dedicated to the examination of customer data, presenting valuable insights to organizations, thereby enhancing and optimizing their decision-making processes. In light of the accelerated integration of novel and more efficient customer interaction channels by enterprises, the imperative to transform amassed customer data into actionable intelligence has grown markedly significant. Notably, software firms have engineered specialized products designed for the analysis of customer data, constituting a pivotal element within numerous CRM systems.

Functioning discreetly, an analytical CRM system diligently scrutinizes the sales data amassed through operational CRM applications. This process entails the monitoring of diverse performance metrics to furnish practical perspectives on consumer behavior. This, in turn, augments a company’s ability to engage with customers by delivering pertinent information that fulfills their needs. The core constituents of such a system encompass a sophisticated data mining module in conjunction with online analytical processing (OLAP) tools.

Furthermore, CRM software facilitates organizational efficiency and empowers diverse departments with valuable insights and data. In order to sustain operational success, enterprises must secure and maintain a loyal customer base. This necessitates prioritizing customer satisfaction and loyalty, attainable by not only meeting but also exceeding customer expectations and fulfilling their requirements. Heightened emphasis has been placed on addressing customer needs and anticipations. It is imperative to establish a fortified customer experience strategy to ensure unwavering consistency and comprehensive support.

Some of the key companies in the United Kingdom customer relationship management market are The Sage Group plc, HubSpot, Adobe Inc, etc.

The Sage Group Plc provides integrated business management software services and solutions for small and medium-sized companies. It manages and offers payment, HR, payroll, ERP, finance, and accounting solutions. The company offers business cloud solutions like Sage 200 Cloud, Sage X3, Sage People, Sage Intact, Sage 50 Cloud Payroll, Sage 50 Cloud Accounts, and Sage Business Cloud. It is headquartered in Newcastle upon Tyne, the United Kingdom, with business operations in Asia-Pacific, Central Europe, Iberia, France, Ireland, Canada, the United States, and the United Kingdom. 

Its CRM Essentials includes the basic features of CRM, like opportunity tracking, contact management, and lead management.

REPORT SYNOPSIS

REPORT SCOPEDETAILS
Market Forecast Years2023-2030
Base Year2022
Market Historical Years2018-2022
Forecast UnitsRevenue ($ Billion)
Segments Analyzed
Application, End-User, Organization Size, Deployment
Countries AnalyzedThe United Kingdom
Companies AnalyzedAdobe Inc, HubSpot, Microsoft Corporation, Oracle Corporation, Salesforce Inc, SAP SE, The Sage Group Plc

TABLE OF CONTENT

  1. RESEARCH SCOPE & METHODOLOGY
    1. STUDY OBJECTIVES
    2. METHODOLOGY
    3. ASSUMPTIONS & LIMITATIONS
  2. EXECUTIVE SUMMARY
    1. MARKET SIZE & ESTIMATES
    2. MARKET OVERVIEW
    3. SCOPE OF STUDY
    4. CRISIS SCENARIO ANALYSIS
    5. MAJOR MARKET FINDINGS
      1. INCREASING PREFERENCE FOR CLOUD BASED CRM
      2. INDUSTRY-SPECIFIC CRM SYSTEMS ARE GAINING MOMENTUM
      3. GROWING SCOPE FOR CRM ANALYTICS
  3. MARKET DYNAMICS
    1. KEY DRIVERS
      1. CRM’S KEY ROLE IN CUSTOMER RETENTION
      2. INCREASED DEMAND FOR MARKETING AUTOMATION
      3. CRM’S CRITICAL ROLE IN SUCCESSFUL DIGITAL TRANSFORMATION
    2. KEY RESTRAINTS
      1. SECURITY CONCERNS AFFECTING CRM DATABASE
      2. HIGH COST OF CRM SOFTWARE
  4. KEY ANALYTICS
    1. KEY TECHNOLOGY TRENDS
    2. PORTER’S FIVE FORCES ANALYSIS
      1. BUYERS POWER
      2. SUPPLIERS POWER
      3. SUBSTITUTION
      4. NEW ENTRANTS
      5. INDUSTRY RIVALRY
    3. KEY BUYING CRITERIA
      1. FUNCTIONALITY
      2. USER EXPERIENCE
      3. INTEGRATION CAPABILITIES
      4. COST
  5. MARKET BY DEPLOYMENT
    1. CLOUD
    2. ON-PREMISE
  6. MARKET BY ORGANIZATION SIZE
    1. LARGE ORGANIZATION
    2. SMALL AND MEDIUM-SIZED ORGANIZATION
  7. MARKET BY END-USER
    1. IT & TELECOM
    2. RETAIL
    3. BFSI
    4. HEALTHCARE
    5. TRANSPORTATION AND LOGISTICS
    6. OTHER END-USERS
  8. MARKET BY APPLICATION
    1. LEAD GENERATION
    2. CUSTOMER EXPERIENCE MANAGEMENT
    3. CRM ANALYTICS
    4. SALES AND MARKETING
    5. CUSTOMER SUPPORT
    6. OTHER APPLICATIONS
  9. COMPETITIVE LANDSCAPE
    1. KEY STRATEGIC DEVELOPMENTS
      1. MERGERS & ACQUISITIONS
      2. PRODUCT LAUNCHES & DEVELOPMENTS
      3. PARTNERSHIPS & AGREEMENTS
      4. BUSINESS EXPANSIONS & DIVESTITURES
    2. COMPANY PROFILES
      1. ADOBE INC
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      2. HUBSPOT
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      3. MICROSOFT CORPORATION
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      4. ORACLE CORPORATION
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      5. SALESFORCE INC
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      6. SAP SE
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES
      7. THE SAGE GROUP PLC
        1. COMPANY OVERVIEW
        2. PRODUCTS / SERVICES LIST
        3. STRENGTHS & CHALLENGES

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – CUSTOMER RELATIONSHIP MANAGEMENT

TABLE 2: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2022 (IN $ BILLION)

TABLE 3: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT, FORECAST YEARS, 2023-2030 (IN $ BILLION)

TABLE 4: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ORGANIZATION SIZE, HISTORICAL YEARS, 2018-2022 (IN $ BILLION)

TABLE 5: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ORGANIZATION SIZE, FORECAST YEARS, 2023-2030 (IN $ BILLION)

TABLE 6: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY END-USER, HISTORICAL YEARS, 2018-2022 (IN $ BILLION)

TABLE 7: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY END-USER, FORECAST YEARS, 2023-2030 (IN $ BILLION)

TABLE 8: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, HISTORICAL YEARS, 2018-2022 (IN $ BILLION)

TABLE 9: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION, FORECAST YEARS, 2023-2030 (IN $ BILLION)

TABLE 10: LIST OF MERGERS & ACQUISITIONS

TABLE 11: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

TABLE 12: LIST OF PARTNERSHIPS & AGREEMENTS

TABLE 13: LIST OF BUSINESS EXPANSIONS & DIVESTITURES

LIST OF FIGURES 

FIGURE 1: KEY TECHNOLOGY TRENDS

FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

FIGURE 3: KEY BUYING CRITERIA

FIGURE 4: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2022

FIGURE 5: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CLOUD, 2023-2030 (IN $ BILLION)

FIGURE 6: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ON-PREMISE, 2023-2030 (IN $ BILLION)

FIGURE 7: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, GROWTH POTENTIAL, BY ORGANIZATION SIZE, IN 2022

FIGURE 8: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY LARGE ORGANIZATION, 2023-2030 (IN $ BILLION)

FIGURE 9: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY SMALL AND MEDIUM-SIZED ORGANIZATION, 2023-2030 (IN $ BILLION)

FIGURE 10: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, GROWTH POTENTIAL, BY END-USER, IN 2022

FIGURE 11: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY IT & TELECOM, 2023-2030 (IN $ BILLION)

FIGURE 12: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY RETAIL, 2023-2030 (IN $ BILLION)

FIGURE 13: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY BFSI, 2023-2030 (IN $ BILLION)

FIGURE 14: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY HEALTHCARE, 2023-2030 (IN $ BILLION)

FIGURE 15: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY TRANSPORTATION AND LOGISTICS, 2023-2030 (IN $ BILLION)

FIGURE 16: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY OTHER END-USERS, 2023-2030 (IN $ BILLION)

FIGURE 17: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, GROWTH POTENTIAL, BY APPLICATION, IN 2022

FIGURE 18: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY LEAD GENERATION, 2023-2030 (IN $ BILLION)

FIGURE 19: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CUSTOMER EXPERIENCE MANAGEMENT, 2023-2030 (IN $ BILLION)

FIGURE 20: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CRM ANALYTICS, 2023-2030 (IN $ BILLION)

FIGURE 21: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY SALES AND MARKETING, 2023-2030 (IN $ BILLION)

FIGURE 22: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CUSTOMER SUPPORT, 2023-2030 (IN $ BILLION)

FIGURE 23: UNITED KINGDOM CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY OTHER APPLICATIONS, 2023-2030 (IN $ BILLION)

FAQ’s

Request Customization
Request Customization
Request free sample