The Indonesia IT service management market was valued at $56 million in 2016 and is expected to reach $77 million by 2020. This prosperity can be attributed to an anticipated CAGR of 7.94% for the forecast period. The Indonesian market is being presented with lucrative opportunities like huge investments in telecoms and data center infrastructure that are contributing to a rapid growth in cloud computing services, with small- and medium-sized enterprises considered a particularly attractive target group.

INDONESIA IT SERVICE MANAGEMENT MARKET FORECAST 2017-2020

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Report Summary

The Indonesian market is being presented with lucrative opportunities like huge investments in telecoms and data center infrastructure that are contributing to a rapid growth in cloud computing services, with small- and medium-sized enterprises considered a particularly attractive target group. Also, IT services with local telecoms firms are investing heavily in data centers, networks, machine-to-machine communication and cloud computing services which is further propelling the market ahead. Over the coming years, the expansion of mobile financial services should generate considerable opportunities for vendors in the financial services vertical. However, the market is facing some challenges due to underdeveloped telecommunications infrastructure which is a result of government control and slow progress in deregulation. A history of political instability and the highest piracy rate in the region also negatively affect the market growth.

The leading companies engaged in this market are Cherwell, Zoho Corporation, Service Now, BMC Software and Ivanti.

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RESEARCH SCOPE
- STUDY GOALS
- SCOPE OF THE MARKET STUDY
- WHO WILL FIND THIS REPORT USEFUL?
- STUDY AND FORECASTING YEARS
RESEARCH METHODOLOGY
- SOURCES OF DATA
  - SECONDARY DATA
  - PRIMARY DATA
- TOP-DOWN APPROACH
- BOTTOM-UP APPROACH
- DATA TRIANGULATION
EXECUTIVE SUMMARY
- MARKET SUMMARY
- KEY FINDINGS
  - WIDESPREAD ADOPTION OF BYOD CULTURE
  - INCREASING USAGE OF CLOUD COMPUTING BY ORGANIZATIONS

MARKET DYNAMICS
- MARKET DEFINITION
- DRIVERS
- RESTRAINTS
- OPPORTUNITIES
- CHALLENGES
MARKET BY END-USER
- FINANCIAL SERVICES
- GOVERNMENT AND PUBLIC SECTOR
- HEALTHCARE AND LIFE SCIENCES
- TELECOMMUNICATIONS
- OTHERS
MARKET BY ORGANIZATION SIZE
- SMALL AND MEDIUM ENTERPRISES
- LARGE ENTERPRISES
KEY ANALYTICS
- PORTER’S 5 FORCE ANALYSIS
  - THREAT OF NEW ENTRANTS
  - THREAT OF SUBSTITUTE PRODUCTS
  - BARGAINING POWER OF BUYERS
  - BARGAINING POWER OF SUPPLIERS
  - INTENSITY OF COMPETITIVE RIVALRY
- KEY TRENDS
  - AUTOMATING ITIL PROCESSES
  - FORMING A FEDERATED CMDB
  - PLANNING AND IMPLEMENTING SUCCESSFUL SELF-SERVICE
  - OPEN-KNOWLEDGE MANAGEMENT IN THE IT SERVICE MANAGEMENT
- VENDOR LANDSCAPE
- OPPORTUNITY MATRIX
GEOGRAPHICAL ANALYSIS
- INDONESIA
COMPANY PROFILE
- SERVICE NOW
  - OVERVIEW
  - PRODUCT PORTFOLIO
  - STRATEGIC MOVES
  - SCOT ANALYSIS
- BMC SOFTWARE
  - OVERVIEW
  - PRODUCT PORTFOLIO
  - STRATEGIC MOVES
  - SCOT ANALYSIS
- CHERWELL
  - OVERVIEW
  - PRODUCT PORTFOLIO
  - SCOT ANALYSIS
- IVANTI
  - OVERVIEW
  - PRODUCT PORTFOLIO
  - STRATEGIC MOVES
  - SCOT ANALYSIS
- ZOHO CORPORATION (MANAGEENGINE)
  - OVERVIEW
  - PRODUCT PORTFOLIO
  - SCOT ANALYSIS

TABLE LIST

TABLE 1 INDONESIA IT SERVICE MANAGEMENT MARKET BY END-USERS 2017-2020 ($ MILLION)

TABLE 2 INDONESIA IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)

TABLE 3 INDONESIA – SCOT ANALYSIS

FIGURES LIST

FIGURE 1 INDONESIA IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)

FIGURE 2 INDONESIA FINANCIAL SERVICES MARKET 2017-2020 ($ MILLION)

FIGURE 3 INDONESIA GOVERNMENT AND PUBLIC SECTOR MARKET 2017-2020 ($ MILLION)

FIGURE 4 INDONESIA HEALTHCARE AND LIFE SCIENCES MARKET 2017-2020 ($ MILLION)

FIGURE 5 INDONESIA TELECOMMUNICATIONS MARKET 2017-2020 ($ MILLION)

FIGURE 6 INDONESIA OTHER IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)

FIGURE 7 INDONESIA SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)

FIGURE 8 MARKET SHARE OF MSMES BY INDUSTRY

FIGURE 9 BENEFITS OF OWNING A LARGE ENTERPRISE

FIGURE 10 INDONESIA LARGE ENTERPRISE IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)

FIGURE 11 INDONESIA SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)

FIGURE 12 INDONESIA IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)

Segmentation

GEOGRAPHICAL ANALYSIS
- INDONESIA
MARKET BY END-USER
- FINANCIAL SERVICES
- GOVERNMENT AND PUBLIC SECTOR
- HEALTHCARE AND LIFE SCIENCES
- TELECOMMUNICATIONS
- OTHERS
MARKET BY ORGANIZATION SIZE
- SMALL AND MEDIUM ENTERPRISES
- LARGE ENTERPRISES

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