NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

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NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

The North America complaint management software market is estimated to register a CAGR of 11.04% during the forecast period. The businesses of the market region are shifting to cloud-enabled complaint management software from on-premise, as a result of its low-cost implementation and maintenance, thereby driving the growth of the market. The countries evaluated for growth analysis of the North America complaint management software market are the United States and Canada.

NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

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The North America complaint management software market is estimated to register a CAGR of 11.04% during the forecast period. The businesses of the market region are shifting to cloud-enabled complaint management software from on-premise, as a result of its low-cost implementation and maintenance, thereby driving the growth of the market.
north america complaint management softwareThe countries evaluated for growth analysis of the North America complaint management software market are the United States and Canada. The North American market region has the highest adoption rate of technologies like cloud, big data, AI, analytics, etc. In the United States, with the technological changes reshaping every sector, banks are partnering with FinTech firms for enhancing customer service experience. Bank of America (BAC) has made considerable investments in new technology initiatives since 2010. The CFPB regulations need to be met by the financial service providers and their vendors. The CFPB has a database, where the consumers can file a complaint with the bureau directly. There is also the complaint database wherein the consumer can access the complaint against a financial service provider. The North American market region has witnessed an increase in the adoption of complaint management software over time, since the financial situations are benefited with regard to streamlining their operations and incorporating additional features. The CFPB communicates with the financial institution mentioned in the complaint about the complaint received. The mentioned institution then has 15 days to respond and brief the CFPB on the procedure of addressing the complaint. Thus, customer handling becomes important not only from business stand-point, but also from the legal one. The market growth prospects in the US market region are estimated to improve, since the companies in the financial sector would want to ensure the maintenance of the customer complaint handling protocols put forth by the CFPB.

AssurX provides regulatory compliance management software and quality management systems, along with offering prepackaged software like training, education, integration, data migration, implantation, and technical support. The company is located in the United States.

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  1. RESEARCH SCOPE & METHODOLOGY
    • STUDY OBJECTIVES
    • SCOPE OF STUDY
    • METHODOLOGY
    • ASSUMPTIONS & LIMITATIONS
  2. EXECUTIVE SUMMARY
    • MARKET SIZE & ESTIMATES
    • MARKET OVERVIEW
  3. MARKET DYNAMICS
    • MARKET DEFINITION
    •    KEY DRIVERS
      • NEED TO PROTECT BRAND REPUTATION AND INCREASE CUSTOMER SATISFACTION
      • RISE IN NEED OF AUTOMATED WORKFLOW AND STREAMLINED COMPLAINT MANAGEMENT OPERATIONS
    •    KEY RESTRAINTS
      • INSUFFICIENT USEFUL DATA TO RESOLVE CUSTOMER COMPLAINTS
  1. KEY ANALYTICS
    • KEY INVESTMENT INSIGHTS
    •    PORTER’S FIVE FORCE ANALYSIS
      • BUYER POWER
      • SUPPLIER POWER
      • SUBSTITUTION
      • NEW ENTRANTS
      • INDUSTRY RIVALRY
    • OPPORTUNITY MATRIX
    • VENDOR LANDSCAPE
  2. MARKET BY COMPONENT
    • SOFTWARE
    • SERVICE
  3. MARKET BY TYPE
    • INTEGRATED
    • STAND-ALONE
  4. MARKET BY DEPLOYMENT
    • ON PREMISES
    • CLOUD
  5. MARKET BY INDUSTRIAL VERTICAL
    • BFSI
    • RETAIL
    • GOVERNMENT & PUBLIC SECTOR
    • IT & TELECOM
    • HOSPITALITY
    • HEALTHCARE
    • OTHERS
  6. GEOGRAPHICAL ANALYSIS
    •    NORTH AMERICA
      • UNITED STATES
      • CANADA
  1. COMPANY PROFILES
    • ASSURX INC
    • EQUINITI
    • ETQ LLC
    • FRESHWORKS INC
    • MASTERCONTROL INC
    • ORACLE CORPORATION
    • QUANTIVATE LLC
    • COM INC
    • SPARTA SYSTEMS INC
    • ZENDESK INC
    • ZOHO CORPORATION PVT LTD

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – COMPLAINT MANAGEMENT SOFTWARE

TABLE 2: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 3: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 4: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 5: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 6: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 7: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 8: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 9: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 10: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 11: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)

LIST OF FIGURES

FIGURE 1: KEY INVESTMENT INSIGHTS

FIGURE 2: PORTER’S FIVE FORCE ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2019

FIGURE 6: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SOFTWARE, 2020-2028 (IN $ MILLION)

FIGURE 7: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)

FIGURE 8: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY TYPE, IN 2019

FIGURE 9: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INTEGRATED, 2020-2028 (IN $ MILLION)

FIGURE 10: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY STAND-ALONE, 2020-2028 (IN $ MILLION)

FIGURE 11: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2019

FIGURE 12: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY ON PREMISES, 2020-2028 (IN $ MILLION)

FIGURE 13: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY CLOUD, 2020-2028 (IN $ MILLION)

FIGURE 14: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRIAL VERTICAL, IN 2019

FIGURE 15: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY BFSI, 2020-2028 (IN $ MILLION)

FIGURE 16: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY RETAIL, 2020-2028 (IN $ MILLION)

FIGURE 17: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)

FIGURE 18: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY IT & TELECOM, 2020-2028 (IN $ MILLION)

FIGURE 19: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HOSPITALITY, 2020-2028 (IN $ MILLION)

FIGURE 20: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HEALTHCARE, 2020-2028 (IN $ MILLION)

FIGURE 21: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY OTHERS, 2020-2028 (IN $ MILLION)

FIGURE 22: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, REGIONAL OUTLOOK, 2019 & 2028 (IN %)

FIGURE 23: UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 24: CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

  1. GEOGRAPHICAL ANALYSIS
    •    NORTH AMERICA
      • UNITED STATES
      • CANADA
  1. MARKET BY COMPONENT
    • SOFTWARE
    • SERVICE
  2. MARKET BY TYPE
    • INTEGRATED
    • STAND-ALONE
  3. MARKET BY DEPLOYMENT
    • ON PREMISES
    • CLOUD
  4. MARKET BY INDUSTRIAL VERTICAL
    • BFSI
    • RETAIL
    • GOVERNMENT & PUBLIC SECTOR
    • IT & TELECOM
    • HOSPITALITY
    • HEALTHCARE
    • OTHERS

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