EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

The Europe complaint management software market is set to project a CAGR of 9.26% during the forecast period, 2020-2028. The foremost drivers of market growth are the low operational costs related to cloud-based complaint management software, which will further impact the medium and small sized enterprises in terms of its implementation, thereby propelling market growth.

europe complaint management software

The growth analysis of the Europe complaint management software market is based on the segmentation that includes the countries of France, Germany, the United Kingdom, Belgium, Russia, Poland, Italy, and the rest of Europe. In the UK, healthcare organizations receive huge volumes of complaints that include diverse problems and different types of harm, underlying aims, malpractice implications, etc. The patient complaints aid in providing a valuable source of insight into safety-related problems within healthcare organizations. Many NHS have been taking steps to make easy and effective complaint submissions, and there has been an increase in awareness in the UK population about the right to complain. There have been surveys for determining the approach to complaint handling, thereby setting the standards for the same. The Russian healthcare system has faced criticism with regard to the organizational structure, medical equipment, and government funds. The technological advancements and AI in medicine are set to reform the healthcare industry. The growing adoption of big data in the healthcare industry is set to result in increased market growth opportunities for complaint management software in Russia.

Equiniti is a global B2B support services provider, and their services include EQ Boardroom from company secretarial services, employee benefits, bereavement services to UK PLCs, Fintech and Regtech Solutions for the digital age, etc. The company is located in the United Kingdom.

 

TABLE OF CONTENTS
  1. RESEARCH SCOPE & METHODOLOGY
    1. STUDY OBJECTIVES
    2. SCOPE OF STUDY
    3. METHODOLOGY
    4. ASSUMPTIONS & LIMITATIONS
  2. EXECUTIVE SUMMARY
    1. MARKET SIZE & ESTIMATES
    2. MARKET OVERVIEW
  3. MARKET DYNAMICS
    1. MARKET DEFINITION
    2.    KEY DRIVERS
      1. NEED TO PROTECT BRAND REPUTATION AND INCREASE CUSTOMER SATISFACTION
      2. RISE IN NEED OF AUTOMATED WORKFLOW AND STREAMLINED COMPLAINT MANAGEMENT OPERATIONS
    3.    KEY RESTRAINTS
      1. INSUFFICIENT USEFUL DATA TO RESOLVE CUSTOMER COMPLAINTS
  4. KEY ANALYTICS
    1. KEY INVESTMENT INSIGHTS
    2.    PORTER’S FIVE FORCE ANALYSIS
      1. BUYER POWER
      2. SUPPLIER POWER
      3. SUBSTITUTION
      4. NEW ENTRANTS
      5. INDUSTRY RIVALRY
    3. OPPORTUNITY MATRIX
    4. VENDOR LANDSCAPE
  5. MARKET BY COMPONENT
    1. SOFTWARE
    2. SERVICE
  6. MARKET BY TYPE
    1. INTEGRATED
    2. STAND-ALONE
  7. MARKET BY DEPLOYMENT
    1. ON PREMISES
    2. CLOUD
  8. MARKET BY INDUSTRIAL VERTICAL
    1. BFSI
    2. RETAIL
    3. GOVERNMENT & PUBLIC SECTOR
    4. IT & TELECOM
    5. HOSPITALITY
    6. HEALTHCARE
    7. OTHERS
  9. GEOGRAPHICAL ANALYSIS
    1.    EUROPE
      1. UNITED KINGDOM
      2. GERMANY
      3. FRANCE
      4. ITALY
      5. RUSSIA
      6. BELGIUM
      7. POLAND
      8. REST OF EUROPE
  10. COMPANY PROFILES
    1. ASSURX INC
    2. EQUINITI
    3. ETQ LLC
    4. FRESHWORKS INC
    5. MASTERCONTROL INC
    6. ORACLE CORPORATION
    7. QUANTIVATE LLC
    8. COM INC
    9. SPARTA SYSTEMS INC
    10. ZENDESK INC
    11. ZOHO CORPORATION PVT LTD
LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – COMPLAINT MANAGEMENT SOFTWARE

TABLE 2: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 3: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 4: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 5: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 6: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 7: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 8: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 9: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 10: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 11: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)

LIST OF FIGURES

FIGURE 1: KEY INVESTMENT INSIGHTS

FIGURE 2: PORTER’S FIVE FORCE ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2019

FIGURE 6: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SOFTWARE, 2020-2028 (IN $ MILLION)

FIGURE 7: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)

FIGURE 8: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY TYPE, IN 2019

FIGURE 9: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INTEGRATED, 2020-2028 (IN $ MILLION)

FIGURE 10: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY STAND-ALONE, 2020-2028 (IN $ MILLION)

FIGURE 11: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2019

FIGURE 12: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY ON PREMISES, 2020-2028 (IN $ MILLION)

FIGURE 13: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY CLOUD, 2020-2028 (IN $ MILLION)

FIGURE 14: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRIAL VERTICAL, IN 2019

FIGURE 15: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY BFSI, 2020-2028 (IN $ MILLION)

FIGURE 16: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY RETAIL, 2020-2028 (IN $ MILLION)

FIGURE 17: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)

FIGURE 18: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY IT & TELECOM, 2020-2028 (IN $ MILLION)

FIGURE 19: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HOSPITALITY, 2020-2028 (IN $ MILLION)

FIGURE 20: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HEALTHCARE, 2020-2028 (IN $ MILLION)

FIGURE 21: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, BY OTHERS, 2020-2028 (IN $ MILLION)

FIGURE 22: EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, REGIONAL OUTLOOK, 2019 & 2028 (IN %)

FIGURE 23: UNITED KINGDOM COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 24: GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 25: FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 26: ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 27: RUSSIA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 28: BELGIUM COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 29: POLAND COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 30: REST OF EUROPE COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

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